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Returns


RETURNS To return your purchase to Richer Sounds Internet We will happily accept the return of your online purchase under the following circumstances.

 

1. Goods, other than faulty goods, may be returned within 14 working days of the date of receipt by you of the goods. As you can appreciate, we would request that all goods be returned in an ‘as new’ condition complete with packaging and all accessories.

Unfortunately, goods which do not comply with this condition may be subject to a handling charge. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, including any initial delivery costs. More information on the UK Distance Selling act can be found here.

Customers should call our Web Sales team for any further info: 0333 900 0070 0333 numbers are not premium numbers – they are charged at the same rate as you are charged for numbers starting in 01 and 02.

 

 2. Should the unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.

 3. Should the unit develop a fault:

If the unit is covered by our "6 Year Supercare" extended warranty: (this may be taken out any time within thirty days of purchase, by simply emailing sales@richersounds.ie) We will happily collect the unit free of charge for a free speedy repair.

If the unit is covered by our "6 Year TV Guarantee" extended warranty: (this may be taken out any time within thirty days of purchase, by simply emailing sales@richersounds.ie) We'll pick it up from your home and return it as soon as it is ready.

All items including ex-display stock and ex-repair goods (but excluding wearable parts) are guaranteed for a full 12 months. Obviously we can’t be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), commercial use, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear.

Please note that if repairs are done other than by ourselves or authorised agents our guarantee can't apply. This guarantee is naturally in addition to your statutory rights.

 After the guarantee has expired we will still endeavour to help with any servicing your equipment may require. Should you wish to use the service mentioned above please contact our aftersales department at sales@richersounds.ie, if this is inconvenient you may also take the unit to your local store