We have a number of ways for customers to contact us.

(1) The good old phone - Unlike lots of e-tailers, we actually have humans  on the end of phones who can answer queries or help you make a decision or can help with a technical enquiry should one arise. They can also help with sales and stock enquiries too. (we try to employ multi-talented individuals !) Of course sometimes the phones are busy, so please do leave a message and we will get back to you asap - if its urgent please make sure to leave a message AND drop us an email - belt and braces! that was everyone in Customer services and management will see your message and leave us with no excuse for not getting back to you asap :) ( Mail: sales@richersounds.ie)

If your query is relating to the store or you have a stock enquiry, please call :

(from NI) 0333 900 0070 and select option 3
(from ROI) 0044 333 900 0070 and select option 3

If your query is relating to an internet order (already placed) or you would like to place an order for delivery, please call :

(from NI) 0333 900 0070 and select option 2
(from ROI) 0044 333 900 0070 and select option 2

(2) Email - No forms to fill out or hoops to jump through, just email us to sales@richersounds.ie if you have any query other than a service/repair enquiry.

If your query relates to a repair or faulty item, please email service@richersounds.ie

(3) In person - We, unlike many retailers do like to see our customers face to face so if you fancy a chat, coffee, a free copy of What Hi-fi or a demo of your favourite product in our comfy demo room, pay us a visit at :

Richer Sounds Ireland
Beechill Enterprices Limited
7 Smithfield Square
Belfast
BT1 1FN

(4) In the event you have a complaint or an issue that cannot be resolved at store level - please feel free to email our Managing Director, John McDonald at johnmc@richersounds.ie and he will do his best to resolve any issue to your satisfaction.

(5) Facebook - we are starting to develop our local FB page and we welcome your input and feedback via our Facebook page
https://www.facebook.com/RicherSoundsBelfast

Covid-19 Reduced Opening Hours

Please note that we have slightly reduced our hours as our guys are working from home in smaller fixed teams - for the present our opening hours for phone / mail / web support are:

Monday - Friday: 11:00 - 17:00

Saturday: 10:00 - 17:00

Sunday: 13:00 - 17:00

 - If you do need to contact us outside of these hours we do try to monitor our emails and also our Boards.ie Forum at http://www.boards.ie/ttforum/1105 and we will get back to you on any query asap.

From Friday April 30th we are delighted that our Belfast retail store is re-opening for in-store shoppers -  we are already getting the latest units unboxed and on demo and display in anticipation of your visits.

We have retained all our Covid safety precautions including a screen dividing our display floor so you can browse in comfort and have some distance from other Customers - but of course we may have to restrict the numbers in store.

You can book an appointment by using our dedicated booking app here: 

https://app.acuityscheduling.com/schedule.php?owner=19808512 

Our booking App will allow you to book and you will be guaranteed entry without queuing and to chat with one of our sales advisors in comfort - if you would like to 'drop in' please be aware that Customers with appointments may be allowed in-store in advance of you.

We have slightly revised our STORE opening hours from April 30th as follows:

Monday: 11:00 - 17:00

Tuesday: 11:00 - 17:00

Wednesday: 11:00 - 17:00

Thursday: 11:00 - 19:00

Friday: 11:00 - 17:00

Saturday: 10:00 - 17:00

Sunday: Store closed but phone / web and email support as normal 13:00 - 17:00

Please note Bank Holiday hours may differ

 We would respectfully request for the safety of our colleagues that all Customers wear a mask covering their mouth and nose while instore.

Beechill Enterprises Limited Trading as Richer Sounds Ireland
The Producer Register # IE01123WB