We have a number of ways for customers to contact us.
(1) The good old phone - Unlike lots of e-tailers, we actually have humans on the end of phones who can answer queries or help you make a decision or can help with a technical enquiry should one arise. They can also help with sales and stock enquiries too. (we try to employ multi-talented individuals !) Of course sometimes the phones are busy, so please do leave a message and we will get back to you asap - if its urgent please make sure to leave a message AND drop us an email - belt and braces! that was everyone in Customer services and management will see your message and leave us with no excuse for not getting back to you asap :) ( Mail: sales@richersounds.ie)
If your query is relating to the store or you have a stock enquiry, please call :
(from NI) 0333 900 0070 and select option 3
(from ROI) 0044 333 900 0070 and select option 3
If your query is relating to an internet order (already placed) or you would like to place an order for delivery, please call :
(from NI) 0333 900 0070 and select option 2
(from ROI) 0044 333 900 0070 and select option 2
(2) Email - No forms to fill out or hoops to jump through, just email us to sales@richersounds.ie if you have any query other than a service/repair enquiry.
If your query relates to a repair or faulty item, please email service@richersounds.ie
(3) In person - We, unlike many retailers do like to see our customers face to face so if you fancy a chat, coffee, a free copy of What Hi-fi or a demo of your favourite product in our comfy demo room, pay us a visit at :
Richer Sounds Ireland
Beechill Enterprices Limited
7 Smithfield Square
Belfast
BT1 1FN
(4) In the event you have a complaint or an issue that cannot be resolved at store level - please feel free to email our Managing Director, John McDonald at johnmc@richersounds.ie and he will do his best to resolve any issue to your satisfaction.
(5) Facebook - we are starting to develop our local FB page and we welcome your input and feedback via our Facebook page
https://www.facebook.com/RicherSoundsBelfast
Covid-19 Reduced Opening Hours
Please note that we have slightly reduced our hours as our guys are working from home in smaller fixed teams - for the present our opening hours are:
Monday - Friday: 11:00 - 17:00
Saturday: 10:00 - 17:00
Sunday: 13:00 - 17:00
- If you do need to contact us outside of these hours we do try to monitor our emails and also our Boards.ie Forum at http://www.boards.ie/ttforum/1105 and we will get back to you on any query asap.
Beechill Enterprises Limited Trading as Richer Sounds Ireland
The Producer Register # IE01123WB