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Covid 19 Update


Dear Customer,

I hope you are all keeping well and safe - it is a difficult time for us all with the current situation regarding the Covid-19 virus.

At Richer Sounds Ireland our colleagues and Customers are of upmost importance to us - We put the health and well-being of colleagues, Customers and our partners above everything else, including profit.

As a company 'Health and Safety' is always a top priority, but even more so now, in these uncertain times.

I want to assure you that we are taking every precaution with regards to COVID-19, as advised by the government, WHO and independent sources.

We are re-opening our Belfast store on Tuesday 16th June, initially by appointment only but we do hope to shortly move to a combined guaranteed appointment and limited 'walk-in' facility for our Customers - check out our website for further details.

While this outbreak is ongoing, we have a number of measures in place to make sure that we are as effective as possible at managing the situation - this may mean some changes in-store but our teams can still chat, advise and share their exceptional level of knowledge and expertise with our Customers.

  • None of our colleagues in our Belfast store have recently travelled from affected areas abroad - If any of our colleagues come in to contact with friends or family who have visited affected areas or feel unwell with any relevant symptoms, we are insisting that they self-isolate for 14 days.

 

  • We've given our colleagues all best practice information on maintaining the highest possible hygiene standards, incorporating deep cleaning and frequency of disinfecting procedures including cleaning store surfaces even more regularly. We have increased accessibility and visibility of hand sanitiser and hand washing facilities for colleagues and we have made hand sanitiser available to our Customers at multiple stations within our store and we would request that you use these to help protect us all. 

 

  •  We have asked our team to travel outside of peak rush hour to avoid coming in to contact with large groups of people and we are supporting them to avoid public transport. Our team are wearing gloves or visors and masks in-store to protect our Customers nad we will provide gloves and masks free of chaarge for our Customers when in-store.

 

  •  If individual colleagues are advised not to come into work, we may trade with a minimal store team. This may impact our ability to offer in-store demonstrations and at the moment we have suspended at-home visits, but we will still be able to give the best possible advice and help you find the perfect home entertainment solution for you. In the event of guidance from the authorities or if we are concerned for the health of our colleagues or Customers, we may have to temporarily close our store. If this is the case, our web and telesales teams will be on hand to help.

If you are concerned about travelling or unable to visit our store we can assist you via:

1. Our website at www.richersoundsireland.com

2. Phone - 0333.900.0070 / 00.44.333.900.0070 ( From ROI)

3. Email at sales@richersounds.ie

4. Via our Boards.ie Forum https://www.boards.ie/ttforum/1105

 

..and our colleagues, as well as our Telesales/Web teams can offer a range of flexible delivery services, including free and same day options ( same day delivery for local deliveries only). They will be able to advise on the most convenient ways to get your purchases to you. 

 

Deliveries - Our normal delivery schedule ranges from 'same day' service for local deliveries to 3-5 day for general web sales - We will do our best to work with our couriers Aramex / DHL / DPD and Captain Courier to maintain these services but we cannot 100% guarantee that anticipated delivery times or special delivery requests can be maintained. Please note that our delivery partners will only offer a 'door-step' delivery service at this time and will not enter any building and unfortunately our WEEE collections are temporarily suspended.

 

Service - We work closely with Craigavon TV who are authorised manufacturers agents for most brands we stock - Craigavon are currently working as normal but again we do understand that Craigavon TV depend on their colleagues and delivery partners to continue to facilitate normal operations - We hope you will understand that some service requests may be delayed or postponed for reasons outside our control but in these instances we will of course extend any remaining guarantees to reflect any delay.

Opening Hours - Please note that we have slightly reduced our opening hours as our guys are working in smaller fixed teams - for the present our opening hours are:

Telesales and Phone Support

Monday - Friday: 11:00 - 17:00

Saturday: 10:00 - 17:00

Sunday: 13:00 - 17:00

We will of course keep these hours under review and apologies for any inconvenience.

Store Opening Times

Tuesday - Saturday: 11:00 - 17:00

Again, we will of course keep these hours under review and apologies for any inconvenience.

Please be assured that we are monitoring developments closely and will put other procedures in place to make sure that our colleagues and customers' health and well-being is always supported as a priority.

Please do follow us on Facebook or Boards.ie or revisit this page for the most up-to-date information. You can also email us at sales@richersounds.ie with any queries or of course please feel free to email me personally at any time - johnmc@richersounds.ie

With best wishes,

John McDonald

Managing Director

Richer Sounds Ireland